Privacy Policy
Last updated: September 9, 2024
Privacy Notice
Pay Smart Carpets Ltd. Trading as Pay Smart Home
4th September 2024
About this notice
Thank you for choosing Pay Smart Home (referred to as ‘Pay Smart’, ‘we’, ‘us’ or ‘our’ in this privacy notice). We are committed to protecting your privacy and safeguarding your personal information. This privacy notice outlines how we collect, use, and protect your data in compliance with data protection laws. Please review it carefully to understand our practices and your rights.
Under data protection law, the personal information we hold about you must:
- Be used lawfully, fairly, and in a transparent manner.
- Be collected for specific legitimate purposes that we have clearly explained and not used in any way incompatible with those purposes.
- Be relevant and limited to what is necessary for the purposes we have communicated to you.
- Be accurate and kept up to date.
- Be retained only for as long as necessary for the purposes outlined.
- Be kept securely.
If you have any questions about this notice or how we collect and use your personal information, please contact us via the details provided below:
- Phone: 0330 041 2999
- Email: hello@paysmarthome.com
- Post: 251 Europa Blvd, Westbrook, Warrington, WA5 7TN
About Us
We are Pay Smart Carpets Ltd. trading as Pay Smart Home. We are a limited company registered in England and Wales (registration number: 10991413) and our registered office is Unit 3, Building 2, The Colony, Wilmslow, Altrincham Road, Wilmslow, Cheshire, United Kingdom, SK9 4LY.
Pay Smart Carpets Ltd. is registered with the Information Commissioner's Office (ICO), the UK's independent authority for data protection. Our ICO registration reference number is ZA294190. This ensures that we adhere to the highest standards of data protection and handle your personal information responsibly and lawfully.
Contract and Communication Information
When you place an order with us as an individual, we will collect personal information related to the contract, such as your name, contact details, order specifics, delivery information, and any correspondence regarding the contract.
To process and fulfil your order, we require certain information from you. This is necessary for entering into a contract or fulfilling the terms of an existing contract. If you do not provide the required information, we may be unable to complete your order. Mandatory fields will be clearly marked when you place your order and key information must be provided, such as:
- Your name and contact details.
- Your delivery address.
- Your payment details.
Any correspondence or interaction between you and us (whether by email, telephone, post, SMS, or via our website or social media accounts) will involve personal information such as names and contact details. This may include enquiries, reviews, follow-up comments, complaints made by or against you, or disputes with you or your organisation.
Social Media
If we engage with you on social media, we may use information that you share with us (including your social media handle or profile), as well as any information publicly available from your account, to facilitate our correspondence with you.
Meta: If you visit our Facebook or Instagram page, Facebook (operated by Meta Platforms Inc.) may act as a joint controller with us regarding the information it collects about your visit or interaction with our page and its content. Facebook provides us with Page Insights, which consist of aggregated data that help us understand how people are engaging with our page. These insights do not provide us with information about individual visitors. For more details on the responsibilities of both Meta (in relation to Facebook) and us, please refer to Meta’s Page Insights terms at https://www.facebook.com/legal/terms/information_about_page_insights_data. To learn more about how Meta uses your personal information, please visit Meta’s Privacy Policy at https://en-gb.facebook.com/privacy/explanation.
Call Information
We may collect details such as the phone numbers used to contact our organisation, as well as the date, time, and duration of any calls. If we record calls to or from our organisation, you will be informed at the beginning of the call.
We will retain and use this information to fulfil our contract with you (if applicable), comply with legal obligations such as maintaining records or conducting verifications and money laundering checks, and/or for our legitimate interests. These interests include preventing fraud, handling complaints or enquiries, managing your (or your organisation's) account or order, and any services we provide. Additionally, we may use the information to review and improve our offerings, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes.
Marketing
We may collect your name and contact details (such as your email address, phone number, or postal address) to send you information about our products and services that may be of interest to you. You have the right to "opt out" of receiving our marketing communications at any time by contacting us. If we send you marketing emails, we will always include an unsubscribe option to enable you to opt out of future marketing emails. Should you opt out, we will add you to our suppression list to ensure you do not receive further marketing communications by mistake.
Website Information
We may collect information about you and your use of our website via technical means such as cookies, web page counters, and other analytics tools. This may include your IP address, login data, browser type and version, time zone setting, and location, among other details.
Photos, Content, and Promotional Material
This is information about you that you provide to us, or images or recordings of you that you allow us (or someone on our behalf) to take for publication or display. This may include reviews, comments, testimonials, photographs, and videos.
Legal Claims
Where we consider there to be a risk that we may need to defend or bring legal claims, we may retain your personal information as necessary for our legitimate interests in ensuring that we can properly bring or defend legal claims.
Why Else Do We Use Your Information?
Common uses of your information. We will only use your personal information when the law allows us to do so. We generally use your information in the ways set out in this notice because:
- We need to perform a contract we have entered into with you.
- We need to comply with a legal obligation.
- It is necessary for our legitimate interests (or those of a third party).
Sharing Your Information
We never sell your data to third parties. But we may need to share your information with third parties, including third-party service providers and other entities in our group.
Where We Store Your Information
We are based in the UK, but your information may be transferred to and stored at a destination outside the UK and EU if necessary to perform our contract with you or for business purposes.
Data Security
We have put in place appropriate security measures to prevent your personal information from being lost, used, or accessed in an unauthorised way.
Your Rights
Data protection law gives you several rights when it comes to the personal information we hold about you. These include the right to:
- Request access to your personal information.
- Request correction of the personal information that we hold about you.
- Request erasure of your personal information.
- Object to processing of your personal information.
- Request the restriction of processing of your personal information.
How to Complain
If you have any concerns about how we use your personal information, you can submit a complaint through our Contact Us page. If you remain dissatisfied, you can also lodge a complaint with the Information Commissioner's Office (ICO).
The ICO's contact details are:
- Information Commissioner’s Office
- Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Helpline: 0303 123 1113
- Website: https://www.ico.org.uk
Changes to this Privacy Notice
Any future changes to our privacy notice will be posted on this page and where appropriate communicated to you via email or other means. We encourage you to check this page regularly for updates or changes to our privacy notice.