Delivery

Sofa Delivery

Free UK Mainland Delivery

Prices quoted include the costs of delivery of the Goods in UK mainland only.

Scotland Surcharge: There will be a surcharge of £26.00 for the following Scottish postcodes to include PA- Paisley postcodes 1-19.

Direct Dispatch

Most items are Direct Dispatch, meaning they are shipped directly from the supplier, so lead times may vary depending on the size and type of product. This means that we do not store these items in our warehouse. All of our suppliers will try to deliver orders within 10 business days, but please allow longer for large items such as sofas and dining set's. We will send your delivery details to the supplier, and they will contact you with order updates through their chosen courier.

Delivery & Returns Policy

As extracted from General Terms & Conditions of Sale

Pay Smart Carpets Ltd. Trading as Pay Smart Home
4th September 2024

Terms Overview

Thank you for choosing Pay Smart Home (referred to as ‘Pay Smart’, ‘we’, ‘us’, or ‘our’ in these terms and conditions). We are committed to providing you with a great shopping experience and take our responsibilities to our customers seriously. These terms and conditions apply to all purchases made from us and have been designed to be clear and easy to understand. If you have any questions about these terms or how they apply to your order, please don't hesitate to contact us using the details provided below:

• Phone: 0330 041 2999
• Email: hello@paysmarthome.com
• Post: 251 Europa Blvd, Westbrook, Warrington. WA5 7TN

This policy forms part of our main General Terms & Conditions of Sale. These terms and conditions (referred to as ‘Terms’) apply to all purchases made from us. Please review them carefully, as you must agree to these Terms before placing an order. References to ‘you’ or ‘your’ in these Terms refer to the person reading them or making a purchase. These Terms apply to orders placed through the Pay Smart Home Website, or through Websales, the telephone sales department and do not affect your statutory rights. To review our full Terms & Conditions of Sale, click here.

We may, from time to time, change and update these Terms to ensure that they remain current, comply with legal requirements, and protect both parties. Any changes we make to these Terms will take effect as soon they are published on our website and will not apply retrospectively to any Orders placed prior to them coming into effect.

4. Delivery

4.1. We aim to deliver the Goods in your Order as soon as we can after we have sent your Order Confirmation.

4.2. The costs of your delivery will be clearly shown during the Order process.

4.3. We will send you an email to confirm when the Goods in your Order have been despatched and will, if possible, provide you with tracking information so that you know when to expect delivery.

4.4. Some Goods in your Order may be fulfilled directly by our Suppliers through a supplier-direct shipping arrangement. In these cases, the Supplier will handle the delivery of the Goods to you. Delivery times and methods may vary depending on the Supplier, and tracking information will be provided where available. Please note that Goods shipped directly from Suppliers may arrive separately from other items in your Order. Any specific delivery terms for Supplier-shipped items will be communicated to you during the Order process. If you have any questions regarding delivery, we encourage you to contact us as indicated in the order confirmation.

4.5. If your Order comprises a number of different Goods your delivery may be completed in a number of instalments. If any additional delivery charges are due this will be clearly shown during the Order process. In some cases, depending on your location, our delivery partners may incur additional costs that surpass our standard delivery charges. Although these extra fees might not be visible during the checkout process, we assure you of our commitment to promptly inform you of any such charges. Before we proceed with your order, we will reach out to you to detail any additional fees and obtain your approval.

4.6. Some deliveries will require pre-booking and must be signed for, while others will be dispatched via courier services. If you are unavailable when our delivery partners, or our Suppliers or their delivery partners, attempt delivery, they may leave a card, send an email, or text message with contact details for you to arrange a new delivery date. If delivery is attempted on multiple separate occasions and you are not available to accept it, your order may be cancelled, and we will refund any payments made, minus the delivery or return shipping costs.

4.7. In cases where multiple delivery attempts fail, we reserve the right to charge an additional delivery fee to cover the costs of redelivery. Where we offer "Free Delivery" or “Delivery Included”, it applies only to the first delivery attempt. If further delivery attempts are required, and we incur additional charges from our delivery partners, we reserve the right to pass these costs on to you. Any additional fees will be clearly communicated to you before scheduling further deliveries.

4.8. Premium Delivery Services: For certain Goods, our Suppliers, their contractors, courier services, or authorised representatives may contact you to offer an enhanced ‘Premium, Expedited Delivery or Installation/Unpacking Service’ for an additional fee. Any charges for this service will be outlined to you directly by the Supplier. Payment for this service should be made directly to the Supplier. If you choose to use this service, the Supplier or their representative is responsible for providing the agreed-upon service (subject to access). You may be required to sign once the service is complete to confirm your satisfaction.

4.9. Premium Delivery or Installation Limitations: The Supplier's Premium Delivery Service team is limited to basic setup tasks, such as plugging electrical items into existing wall sockets. They will not perform any electrical work beyond this, nor will they install or handle gas mains. If the Goods require additional electrical or gas installation, it is your responsibility to arrange for professional assistance at your own expense.

4.10. Disclaimer: Please note that any Premium Delivery or Installation Service is provided directly by the Supplier, and we are not responsible for any issues or failures related to the service. If you encounter any problems with the delivery or installation, please contact the Supplier directly to resolve the matter.

4.11. Some of our Goods require you to assemble them. Where this is the case, we will make this clear to you on the Goods’ description on the Website. When self-assembly Goods are delivered, please unpack them as soon as you can to check that all relevant parts are included and in undamaged condition.

4.12. We kindly request that you inspect your Goods within 48 hours of delivery and report any damage or discrepancies to us immediately, so we can resolve the issue for you. Please note that this request does not affect your statutory rights under the Consumer Rights Act 2015, which entitle you to a remedy if your Goods are faulty or not as described.

4.13. You will become the owner of the Goods at the time of delivery provided we have received payment in full.

4.14. All deliveries are subject to the clearance of funds and stock availability. Delivery is usually made within 30 days of order confirmation unless a different lead time is advertised for specific products on our website. Where a lead time is advertised, that timeframe will take precedence over the 30-day period. Due to the involvement of third-party courier services, while we make every effort to meet the estimated delivery dates, reasonable delays may occasionally occur due to Events Outside Our Control. As a result, we cannot guarantee specific delivery dates and cannot be held liable for any losses or inconveniences caused by delayed deliveries. If we are unable to meet the advertised lead time due to unforeseen circumstances, we will notify you as soon as possible, and you will have the option to cancel the order for a full refund.

5. Order Amendments and Cancellation

5.1. Once your Order has entered our system, making changes may be difficult due to the tight timelines we work within, as fulfilment or production may have already started. However, if you wish to make a change, please contact us as soon as possible, and we will inform you if a change can be made.

5.2. If changes are possible, we will notify you of any adjustments to the price, delivery timing, or other affected aspects of your Order. You will then be asked to confirm whether you wish to proceed with the amendment.

5.3. If you have already paid for your Order in full, you will be responsible for paying any additional costs before the requested changes can be made. If the change reduces the total cost, we will refund the difference to you.

5.4. If your Order was placed using a credit facility, you may be required to sign an updated credit agreement to reflect the changes before we can proceed.

5.5. If we are unable to make the requested changes or if the resulting consequences (such as price changes or delays) are unacceptable to you, you may choose to cancel your Order. However, please note that cancellations are not permitted for Made to Measure or Bespoke items once production has begun, as these items are produced specifically to your requirements. This does not affect your statutory rights if the goods are faulty or not as described.

5.6. If your Order has already been dispatched and you choose to cancel it, you must reject the Goods at the point of delivery. Please note that cancellations prior to delivery and acceptance do not apply to Made to Measure or Bespoke items once they have been dispatched, unless the Goods are faulty or not as described. In such cases, your statutory rights under the Consumer Rights Act 2015 still apply.

6. Your Rights

6.1. As a consumer, you are entitled to various protections under the Consumer Rights Act 2015 and related regulations.

6.2. Summary of your key legal rights: The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Goods your legal rights entitle you to the following:

• 6.2.1. Up to 30 days: if your Goods are faulty, then you can get a refund.
• 6.2.2. Up to six months: if your Goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• 6.2.3. Up to six years: if your Goods do not last a reasonable length of time, you may be entitled to some money back.

6.3. If you believe your Goods are faulty or not as described, please contact us immediately to report the issue. We may require photographs or other evidence of the fault before processing your return or offering a replacement or repair, as applicable.

6.4. In addition to the above, you may have the right to ‘cooling-off’. Cooling-off gives you a period of 14 days, running from the day on which your Goods are delivered to you, during which time you can change your mind about your purchase and return the Goods to us for a full refund.

6.5. You will not have the right to Cooling-Off in relation to the following types of Goods:

• 6.5.1. Bespoke Items and/or Made to Measure Items: These are Goods that have been produced to unique specifications provided by you. For example, a watch with a custom engraving would be considered a Bespoke Item, and a piece of furniture made to your specific measurements would qualify as a Made to Measure Item. Similarly, if you customise a standard item, such as a sofa, by selecting non-standard options—such as changing the fabric, cushions, trim, feet, or other components—this would also fall under Bespoke or Made to Measure Goods. Don’t worry though, simply choosing a standard colour or size from available options does not make the item bespoke or made to measure. We will always make it clear if the product you are ordering is a Bespoke or Made to Measure Item, and in such cases, the right to cancel under the cooling-off period will not apply. However, this does not affect your rights if the Bespoke or Made to Measure Item is faulty, damaged, not made to the agreed specifications, or not as described.
• 6.5.2. Pillows or mattress protectors that have been taken out of their sealed packaging.
• 6.5.3. Mattresses or divan beds that have been used.
• 6.5.4. Self-assembly items that have been damaged during assembly.
• 6.5.5. Semi-fitted wardrobes, whether or not assembled by us.
• 6.5.6. Goods that have been installed or integrated into your property, such as built-in appliances, flooring, or other home improvement products that are no longer in a resalable condition after installation.

6.6. If you wish to exercise your right of cooling-off, then please get in contact with us to let us know. THIS MUST BE COMPLETED WITHIN 14 DAYS OF YOU HAVING RECEIVED THE GOODS.

6.7. If you exercise your rights to cooling-off, it is your responsibility to ensure that the Goods are returned to us in a saleable condition. You will be responsible for the costs of returning the Goods to us unless otherwise agreed. If we agree to collect the Goods, you will be responsible for the collection costs which may vary depending on location and service required. The Goods must be returned to us or collected within 14 days of notifying us that you wish to return them.

6.8. If the Goods arrive back with us and they are damaged, or are not in a saleable condition, we will deduct from any refund a reasonable sum of money to compensate us for the damage, or reduction in sale price we can achieve for the Goods in question.

6.9. Where you have paid for your Goods upfront, we will refund any money due to you, including any delivery charges paid, but less any deductions as outlined above, within 30 days of us having received the Goods back.

6.10. Where you have paid for your Goods using a credit facility, we will notify the Lender that you have returned the Goods to us and the Lender will liaise with you regarding the termination / refund of your finance arrangement with them, and any charges that may be payable as a result of such termination. We strongly recommend that you read the Lenders terms and conditions carefully, paying particular attention to terms relating to withdrawing from your agreement with them.

Contact us

For any queries, click here

Registered Office
Pay Smart Carpets Limited
Unit 3, Building 2, The Colony Wilmslow, Altrincham Road, Wilmslow, Cheshire, United Kingdom, SK9 4LY

Company registration number: 10991413
ICO registration number: ZA294190
VAT registration number: GB280403430

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